Dispatch times

• Orders placed before 1:00 PM (Brisbane time) Monday–Friday are dispatched the same business day.
• Orders after the cutoff, or on weekends and public holidays, dispatch the next business day.
• Large, bulky or palletised items may require an extra handling day — we will let you know at checkout or by email.
• You will receive a confirmation email with tracking as soon as your order ships.

Delivery estimates

• Brisbane & South East QLD — usually 1–2 business days.
• Other QLD & major east-coast metros (Sydney, Melbourne, Canberra) — usually 2–4 business days.
• Adelaide, Perth, Hobart, Darwin & regional areas — usually 3–7 business days.

Estimates are in business days from dispatch and are provided by our carriers — remote areas can take longer.

Shipping costs

Shipping is calculated at checkout based on the items in your cart, destination and delivery speed. Some products may ship free where marked. Any applicable shipping charge is shown clearly before you pay — no hidden fees.

Tracking and delivery

• Every order ships with tracking; the tracking link is emailed to you when your order leaves the warehouse.
• A signature may be required on delivery for higher-value orders. If you are not home, the carrier will leave a card or deliver to a collection point per their policy.
• Please make sure your delivery address is correct and complete — including business name, unit or level where relevant. Redelivery fees may apply if an incorrect address causes a failed delivery.

Delays and damaged parcels

• Carrier delays (weather, network congestion, peak seasons) are outside our control, but we will always help you chase an overdue parcel — contact us and we will follow up with the carrier.
• If your order arrives damaged, keep the packaging, take photos, and contact us within 48 hours so we can arrange a resolution under our Refunds & Returns Policy.
• If a parcel appears lost in transit, contact us and we will open an investigation with the carrier on your behalf.

Local pickup

Pickup from our Ningi workshop may be available on selected orders by arrangement — contact us before ordering to confirm. Workshop attendance is by appointment so we can ensure someone is available to help you.