Who we are

Virtue IT (ABN 89 860 556 639) operates this online store at shop.virtueit.com.au and the services business at virtueit.com.au.

56 Ranald Avenue, Ningi QLD 4511, Australia
Phone: 0468 926 452
Email: [email protected]

What we collect

• Order details — name, billing and shipping addresses, email, phone number and order contents.
• Account details — if you create an account, your login credentials and saved addresses.
• Payment information — payments are processed by our payment providers (including PayPal); we do not store your full card details on our servers.
• Support communications — emails, calls and messages you send us, including warranty and return requests.
• Technical data — IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

How we use it

• To process, fulfil and deliver your orders, including arranging shipping and handling returns.
• To communicate with you about your order, account or support requests.
• To meet our legal, taxation and accounting obligations.
• To prevent fraud and keep our store secure.
• To improve our store, products and customer experience.
• To send you marketing only where you have opted in — you can unsubscribe at any time.

Who we share it with

We share personal information only as needed to run the store:

• Payment processors (e.g. PayPal) to take payment securely.
• Delivery carriers (e.g. Australia Post and courier partners) to ship your order.
• IT and hosting providers who keep the website and our systems running.
• Regulators or authorities where required by law.

We do not sell, rent or trade your personal information to third parties.

Cookies

We use cookies to keep your cart working, remember your session and understand how the store is used. You can disable cookies in your browser, but parts of the store (like the cart and checkout) will not function without them.

How we protect and retain it

We store personal information on secured systems and take reasonable steps to protect it from misuse, loss and unauthorised access. We keep order records for as long as required by Australian tax and consumer law, after which information is securely deleted or de-identified.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it by law. To make a request, contact us using the details below — we will respond within a reasonable time.

If you believe we have breached your privacy, contact us first so we can investigate. You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Overseas disclosure

Some service providers we use (such as payment processors and hosting platforms) may store or process data on servers outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy law.