🛠️ Step 1: Identify the Reason for Return
📅 Step 2: Provide Order Details
To process your return, we need the following information:
📦 Step 3: Describe the Issue
Provide a detailed description of the problem:
📤 Step 4: Return Shipping Information
Depending on the nature of the return:
For faulty, damaged, or incorrect items, Virtue IT will cover the return shipping costs.
For other approved returns, the customer is responsible for the return shipping costs.
Ensure items are returned in their original condition, including all packaging, cables, manuals, and accessories.
💳 Step 5: Refund Method
Refunds are issued to the original payment method within 5 business days of product return approval.
Note: Some returns may be subject to a restocking fee if required by our supplier.
📞 Step 6: Contact Information
If you have any questions or need assistance, please contact us:
Email: [email protected]
Phone: 0467 926 452
Our operating hours are Monday to Friday, 9am – 5pm AEST. For after-hours or weekend inquiries, please make a booking.
